Contingent Investigators – Insurance

Contingent Investigators – Insurance (Remote, UK)

We are currently recruiting for Contingent Investigators for a 12-month, fully remote assignment with a leading financial services organisation.

About the Role

As a Contingent Investigator, you will investigate insurance disputes, reviewing both sides of each case and making fair, reasonable decisions. You will begin with a comprehensive remote training programme to ensure you are fully supported and set up for success.

Responsibilities

• Investigate complaints across insurance products, including motor, home/buildings, legal expenses, and more.
• Provide clear, persuasive, and credible accounts of complaint outcomes.
• Handle customer enquiries professionally via telephone, maintaining rapport and composure.
• Manage competing deadlines with excellent time management skills.

Requirements

• Experience resolving complaints and making decisions.
• Knowledge of the general insurance market (motor, home/buildings, or other insurance products).
• Strong problem-solving and decision-making skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently from home in the UK with your own equipment.

Desirable Experience

• Motor insurance
• Home and building insurance
• Extended warranties
• Legal expenses insurance
• Marine, medical, travel, pet, mobile/gadget, or wedding insurance
• Insurance pricing, renewals, misrepresentation, and non-disclosure

Please note: Payment Protection Insurance (PPI) experience is not required.

Compensation

• Pre-accreditation: Umbrella £210/day | PAYE £162.14/day | Deemed PSC £188/day
• Post-accreditation: Umbrella £260/day | PAYE £202.50/day | Deemed PSC £225.30/day

Details

• Start Date: 20th October 2025
• Duration: 12 months (full-time, inside IR35)
• Location: Fully remote (must be working within the UK)
• Equipment: Candidate must provide own equipment (laptop, internet, etc.)

Application Process

Candidates will go through a multi-stage recruitment process including:

• Online psychometric testing
• Telephone interview with our recruitment partner
• Competency-based interview with the client organisation

If you have the relevant experience and are interested in this exciting opportunity, [Click Apply Now] to submit your CV